Senior Research Program Manager - Custom Quantitative Research

Netflix
Los Angeles, CA
Category Research
Job Description
We are seeking a seasoned Research Program Manager with quantitative expertise to join our Custom Research Operations Pod—a centralized team within the Data & Insights organization. As part of a collaborative group of Research Program Managers, you’ll partner with Researchers, Analysts, and peers in Localization and Data Science & Engineering, as well as external vendors, to deliver impactful custom research at scale.

Requirements

  • 7+ years in program or project management, with focused experience in quantitative research operations or a related technical field, collaborating closely with researchers and/or vendors.
  • Professional experience with quantitative research tools, survey and programming platforms (e.g., Forsta), data visualization tools, and program management software (e.g., Airtable).
  • Foundational understanding of research quality principles, including sampling, panel health, data integrity, statistical concepts, research design, and data management.
  • Experience in project management methodologies, documentation frameworks, and research toolsets; adept at managing multiple priorities and meeting deadlines in a dynamic environment.
  • Strong written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams, stakeholders, and external partners.
  • Pragmatic problem solver with a passion for identifying areas of improvement, finding the right solutions, and driving innovation within research operations.
  • Demonstrated interest in leveraging AI, automation, and emerging technologies to make research operations more scalable, efficient, and intelligent.
  • Comfortable working across global time zones and adapting to the needs of diverse teams and partners.
  • Passion to dive into details and remain hands-on to ensure project success.
  • Ability to make sound, contextualized decisions independently, while knowing when to escalate issues or seek input.

Benefits

  • Health Plans
  • Mental Health support
  • 401(k) Retirement Plan with employer match
  • Stock Option Program
  • Disability Programs
  • Health Savings and Flexible Spending Accounts
  • Family-forming benefits
  • Life and Serious Injury Benefits
  • Paid leave of absence programs
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