Senior Routing Engine Developer (CX Platform)

Miratech is looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements.

What You Will Do

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time, implement intelligent routing algorithms, and integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.

Why It Might Be a Fit

The ideal candidate will have 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications, and expert-level hands-on experience with Java, Spring Boot, and implementing distributed systems and microservices architectures.

Requirements

• 8+ years of software engineering experience
• Expert-level hands-on experience with Java, Spring Boot, and implementing distributed systems and microservices architectures
• Experience developing routing logic for contact center, communications, or customer engagement platforms
• Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing
• Experience building high-throughput, low-latency transaction processing systems
• Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering
• Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design
• Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement
• Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops

Benefits

• Culture of Relentless Performance
• Competitive Pay and Benefits
• Work From Anywhere Culture
• Growth Mindset
• Global Impact
• Welcoming Multicultural Environment
• Social Sustainability Values