Role OverviewThe Senior Sales Business Retention Associate is responsible for retaining and growing revenue within an assigned portfolio of existing customers. This role combines account management, consultative selling, and proactive renewal management to maximize customer value and long-term retention.
What You Will Do
The primary responsibility of the Retention Associate is to secure research product renewals, increase revenue within the existing customer base through upselling and product adoption, and successfully deliver annual price increases set forth by the business.
Why It Might Be a Fit
Success in this role requires a strong consultative sales approach focused on renewing business, increasing product adoption, and generating incremental revenue through upsell opportunities.
Requirements
- BS/BA degree in a business-related field or equivalent work experience in a professional sales setting
- Minimum of 2 years of experience in a sales, account management, customer success, or customer-facing role
- Experience making presentations to prospective or existing clients
- Experience using online presentation tools
- Intermediate experience with recent version of Microsoft operating systems and Office
- Experience using a consultative sales approach to identify customer needs and position appropriate solutions
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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