Role OverviewThe Senior Salesforce Business Analyst will work on Salesforce CRM programs, requiring 6+ years of experience as a Business Analyst. The role involves strong experience in requirement gathering, stakeholder discussions, and solution workshops, as well as a good understanding of Salesforce Service Cloud and Automotive Cloud capabilities.
What You Will Do
The main day-to-day responsibilities will include preparing User Stories, Business Requirement Documents (BRDs), Functional Specifications, and Process Flows, translating business requirements into functional requirements for development teams, and supporting UAT, defect triage, and release activities.
Why It Might Be a Fit
The ideal candidate will have strong knowledge of Case Management, Customer Service, and Automotive business processes, experience working in Agile/Scrum delivery environments, and ability to coordinate with business users, developers, testers, and project managers.
Requirements
- 6+ years of experience as a Business Analyst in Salesforce CRM programs
- Strong experience in requirement gathering, stakeholder discussions, and solution workshops
- Good understanding of Salesforce Service Cloud and Automotive Cloud capabilities
- Experience in preparing User Stories, Business Requirement Documents (BRDs), Functional Specifications, and Process Flows
- Ability to translate business requirements into functional requirements for development teams
- Experience supporting UAT, defect triage, and release activities
- Strong knowledge of Case Management, Customer Service, and Automotive business processes
- Experience working in Agile/Scrum delivery environments
- Ability to coordinate with business users, developers, testers, and project managers
- Salesforce BA certification or relevant Salesforce functional certifications preferred
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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