Senior Service Delivery Manager- Pharma Industry

The Service Delivery Manager is responsible for managing the daily operations and consulting with the client on new opportunities to expand business processing and leverage data. This role requires a results-driven professional with maturity and communication skills to manage commercial data warehousing and business insights reporting.

What You Will Do

Ensure adherence to operational schedules, timelines, and delivery SLAs. Manage budgets effectively and make necessary adjustments to achieve or exceed contribution margin targets. Serve as the primary point of contact for clients on operational performance, issue escalation, and new project requests.

Why It Might Be a Fit

This role is suitable for a results-driven professional with experience managing an operations organization, leading and developing global teams, and managing client relationships. The ideal candidate will have a strong business understanding of pharmaceutical commercial operations and experience working with pharmaceutical tools and platforms.

Requirements

• Proven experience managing an operations organization with measurable KPIs
• Demonstrated success leading and developing global, cross-functional teams
• Strong experience managing client relationships and negotiating positive outcomes
• Bachelor’s degree required; master’s degree preferred
• 5–10 years of experience in the pharmaceutical consulting or services industry
• Hands-on experience with data analysis, reporting, and analytics
• Experience working with pharmaceutical tools and platforms, including drug prescription (Rx) data, patient-level data (PLD), and claims datasets (e.g., IQVIA, Symphony, Komodo)
• Strong business understanding of pharmaceutical commercial operations, including prescription trends, patient journeys, market access, pricing, and utilization
• Experience working with specialty and commercial pharmaceutical data, including utilization, pricing, and distribution datasets
• Familiarity with AWS or Azure cloud operations, including cloud-ready data technologies and architectures
• Prior experience in commercial data warehousing, business intelligence, or insights environments

Benefits

• Paid time off based on employee grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans
• Life and disability insurance
• Employee assistance programs