Senior Service Designer

As a Senior Service Designer, you will guide government clients through our Design Intelligence framework, incorporating human-centered methods to solve end-to-end organization and experience challenges. You will lead and facilitate discovery sessions to uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, ensuring their needs are considered and met within a proposed solution.

What You Will Do

You will participate in all aspects of discovery, conduct workshops and interviews, synthesize research and data, create journey maps, service blueprints, and vision road maps, and collaborate with stakeholders and users to articulate needs, gaps, and actionable recommendations for organizational and process improvements.

Why It Might Be a Fit

This role requires a natural curiosity for solving problems, strong analytical skills, and a collaborative nature with excellent written communication and presentation skills. You will work in a project-based environment, collaborating with a multi-disciplinary delivery team, including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers.

Requirements

• Ability to obtain a U.S. government Public Trust Security Clearance
• Bachelor's Degree in Engineering, Business, or a related field and 12 years of relevant experience; OR Master's Degree or higher in Engineering, Business, or a related field and 8 years of relevant experience
• Current portfolio demonstrating ideology, methods, tools, skills, and craft
• Thorough knowledge and demonstrated experience conducting primary and secondary research
• Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems
• Experience working on a scrum team within the Agile delivery framework
• Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
• Experience collaborating within a multi-disciplinary delivery team
• A natural curiosity for solving problems coupled with strong analytical skills
• A collaborative nature with excellent written communication and presentation skills

Benefits

• Annual salary range $120,000 to $180,000
• Additional Steampunk benefits (not specified)