Role OverviewAs a Service Designer, you will guide government clients through our Design IntelligenceTM framework, incorporating human-centered methods to solve end-to-end organization and experience challenges.
What You Will Do
You will lead and facilitate discovery sessions, conduct workshops and interviews, synthesize research and data, and create journey maps, service blueprints, and vision road maps.
Why It Might Be a Fit
You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution, and collaborate with a cross-functional team within an agile environment.
Requirements
- Ability to obtain a U.S. government Public Trust Security Clearance
- 6+ years of experience in human centered design, service design, and/or customer experience design
- Current portfolio demonstrating ideology, methods, tools, skills, and craft
- Thorough knowledge and demonstrated experience conducting primary and secondary research
- Ability to think strategically and holistically
- Experience working on a scrum team within the Agile delivery framework
- Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
- Experience collaborating within a multi-disciplinary delivery team
- A natural curiosity for solving problems coupled with strong analytical skills
- A collaborative nature with excellent written communication and presentation skills
- Experience working in a project-based environment
- Degree or equivalent experience in HCD, and/or service design
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