Lead and support the daily operations of our IT service desk, providing advanced technical support, mentoring junior technicians, and ensuring timely resolution of complex IT issues.
Requirements
- 3–5+ years of experience in IT support, including Tier 2/3 service desk roles.
- Strong knowledge of Windows and macOS operating systems, Microsoft 365, Active Directory, and remote support tools.
- Familiarity with ITIL practices and service desk best practices.
Requirements: 3-5+ years of experience in IT support, strong knowledge of Windows and macOS, familiarity with ITIL practices