Senior Serviceability Engineer

As a Serviceability Engineer, you will actively participate in the capacity of an Individual Contributor providing serviceability requirements and working closely with Product Managers and Engineering to track progress of these features.

What You Will Do

Develop Business Requirement documents to drive Serviceability improvements in the product, provide input to Engineering on new products early in the NPI cycle to improve serviceability and diagnostic functions, and work collaboratively through PRD reviews and validation testing with Support and other cross-functional organizations for product/process improvements and developing troubleshooting guides.

Why It Might Be a Fit

Ability to effectively influence cross-functional teams through negotiation, collaboration, and conflict management, driving issue resolution and delivering against aggressive goals, strong technical expertise in Storage, Virtualization, Disaster Recovery, Networking, Backup solutions, modern Intel/AMD server architectures, firmware, drivers, and storage/networking protocols.

Requirements

• Ability to effectively influence cross-functional teams through negotiation, collaboration, and conflict management, driving issue resolution and delivering against aggressive goals.
• Strong technical expertise in Storage, Virtualization, Disaster Recovery, Networking, Backup solutions, modern Intel/AMD server architectures, firmware, drivers, and storage/networking protocols.
• Deep understanding of enterprise virtualization technologies, including VMware vSphere/ESXi, Nutanix AHV, Hyper-V, virtual machine lifecycle management, cluster operations, high availability, live migration, resource optimization, and troubleshooting.
• Experience with storage technologies and their integration with virtualization platforms, including SAN, NAS, HCI (Hyper-Converged Infrastructure), data services, storage performance analysis, capacity management, and storage protocols such as iSCSI, NFS, Fibre Channel, and NVMe.
• Preferred hands-on experience with Nutanix, VMware, or similar virtualization platforms, including the interaction between compute, storage, and networking layers within virtualized environments.
• Knowledge of Hyper-Converged Infrastructure (HCI) architecture and operational best practices is highly desirable.
• Familiarity with cloud and hybrid-cloud technologies, automation, observability, and infrastructure-as-code concepts.
• Understanding of performance tuning and troubleshooting across the virtualization stack, including compute, storage, networking, and application layers.
• Strong understanding of Kubernetes and containerized application environments is required.
• Experience working in or closely with a Customer Support organization utilizing tools such as Salesforce, JIRA, and Confluence.
• Ability to work effectively with employees ranging from Staff-level engineers to Vice President-level leadership, as well as with customers, partners, and external stakeholders.
• Demonstrated ability to analyze complex technical issues spanning virtualization, storage, networking, and platform infrastructure, and drive them to resolution.
• A minimum of 5 years of experience in the technology industry, preferably in enterprise infrastructure, virtualization, storage, or technical support organizations.
• Bachelor of Science degree in Electrical Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience.

Benefits

• Medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)
• Sign-on bonus
• Restricted stock units
• Discretionary awards