Role OverviewServe as a primary technical partner for enterprise customers in your region, supporting them from initial onboarding through production deployment and expansion. Work directly with developers and engineering organizations to understand their architecture, workflows, and integration requirements. Reproduce, investigate, and triage customer-reported issues across APIs, SDKs, CLI tooling, and sandbox infrastructure.
What You Will Do
Build minimal reproduction cases and dig into production behavior to isolate root causes. Partner directly with core engineering teams to resolve complex technical issues and drive fixes into production. Support integrations involving CI/CD pipelines, agentic workflows, AI coding environments, and developer infrastructure.
Why It Might Be a Fit
Ideal candidate has 3+ years of experience in Forward Deployed Engineering, Field Engineering, Solutions Engineering, Developer Advocacy, technical support engineering, or a similar customer-facing technical role. Strong programming ability in at least one language and comfortable reading, writing, and debugging production-grade code.
Requirements
- 3+ years of experience in Forward Deployed Engineering, Field Engineering, Solutions Engineering, Developer Advocacy, technical support engineering, or a similar customer-facing technical role
- Strong programming ability in at least one language and comfortable reading, writing, and debugging production-grade code
- Hands-on experience working with REST APIs, SDKs, and CLI tools
- Strong debugging skills with the ability to reproduce customer issues and isolate root causes across unfamiliar environments
- Solid understanding of containerization, Docker, compute environments, sandboxing, and general cloud infrastructure concepts
- Experience working directly with engineering teams at customers to integrate technical products into production environments
- Strong written and verbal English communication skills
- Comfortable explaining highly technical concepts to audiences with varying levels of technical depth
- Able to balance several customer engagements and technical investigations simultaneously
- Comfortable working in a distributed environment with significant asynchronous communication
Benefits
- Competitive compensation plus equity
- Full-time position within the Engineering / Support organization
- Join shortly after the company's Series A during a period of rapid growth, with the platform already having grown approximately 10x
- Highly visible role spanning Engineering, Product, Customer Success, Developer Relations, and GTM
- Opportunity to remain hands-on technically while developing deep customer and product expertise
- Work within a small, senior organization where customer feedback can directly influence the platform's technical roadmap
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