Role OverviewThe Sr. Specialist supports all aspects of customer account support, including onboarding customers, renewing customers annually, promptly resolving customer inquiries, managing Clinical Registries and Accreditation product/program contracts and amendments and payment processing.
What You Will Do
Contribute as a key member of a high-performing team, ensure excellent customer service, follow operational processes, utilize Salesforce instances, and support digital storage of contractual documents.
Why It Might Be a Fit
The role requires a culture of innovation, fostering a psychologically safe environment, and supporting a team's work and collaborative approach.
Requirements
- Contribute as a key member of a high-performing team
- Ensure excellent customer service
- Follow all operational processes
- Utilize Salesforce instances
- Support digital storage of contractual documents
Benefits
- Insurance (medical, dental, vision, basic life, and short- and long-term disability)
- Paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year)
- Parental leave
- Community service days
- Half-day summer Fridays
- Tuition assistance
- Competitive 10% retirement contribution after a year of service
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