Senior Staff Customer Operations Program Manager

As the first program management hire within CX, you will transform complex, high-priority initiatives into successful programs — holding accountability for critical timelines while partnering with leadership to drive execution. This senior individual-contributor role carries an AI-native mandate and reports to the Head of Customer Operations.

What You Will Do

Run the CX operating rhythm and change management, support leadership with decision-ready work, drive operational programs to resolution, own delivery of AI tooling built within CX, and run launch readiness across CX.

Why It Might Be a Fit

You will be expected to build with LLMs, agents, and modern AI tools from day one, and you'll be happy to pick up the work yourself. You set a high bar while lifting everyone up, and you build trusted relationships across teams.

Requirements

• 8+ years in technical program management, strategy and operations, chief-of-staff, or related roles at a high-growth technology company
• Experience with GPU, cloud-infrastructure, inference, model lifecycle, or other technical, API-first products and their customers
• Experience with customer-success operations or scaled, programmatic customer success
• A systems-thinker's love of the 0-to-1 phase — designing durable, scalable operational frameworks from the ground up
• An AI-native delivery approach: a default to building AI-driven workflows and hands-on experience prototyping with LLMs and modern AI tools
• Fluency across tools like Salesforce, Sigma, Claude Code, and Workato — you combine data from disparate sources into conclusions you'd defend, and you validate numbers before they reach executives
• Comfort operating autonomously amid shifting priorities

Benefits

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; up to $300 per month