Role OverviewYou'll be the technical partner customers count on for the long haul. Once an account is live on Firecrawl, you're the one who keeps them winning: deepening how they use the product, unblocking the hard technical problems that come up, and turning a working integration into a growing one.
What You Will Do
Own the technical health of your accounts: keep customers succeeding, deepen their usage, and catch problems before they become churn. Get hands-on with the product against real customer data, build integrations and solve the technical problems that keep accounts growing.
Why It Might Be a Fit
You've done customer success engineering, solutions, forward-deployed, or another customer-facing technical role, ideally at a developer, API, or AI-infra product. You're technical enough to earn a developer's respect: you can read code, use an API, and build a real POC or integration yourself.
Requirements
- 3+ years in a customer-facing technical role or equivalent
- Must be legally authorized to work in the United States
- Technical skills: ability to read code, use an API, and build a real POC or integration
- Customer success engineering experience
Benefits
- Salary: $180,000-$240,000 OTE
- Competitive equity
- Full coverage medical, dental, and vision insurance
- Life and disability insurance
- Accident, critical illness, hospital indemnity, and voluntary life insurance
- Doctegrity telehealth
- 401(k) plan
- Pre-tax benefits (FSAs and commuter benefits)
- Generous PTO
- 12 weeks fully paid parental leave
- Wellness stipend
- Learning and development expenses up to $1,000/year
- Team offsites
- Sabbatical: 3 paid months off after 4 years
- Pet insurance
- E-Bike transportation
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