Role OverviewWe're a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our clients trust us to manage the security, availability, and logistics of their distributed IT operations, so their devices, their data, and their people stay protected, productive, and in compliance.
What You Will Do
Solve Tier 2/3 support issues using structured root-cause and problem-management processes to resolve them within SLA. Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services.
Why It Might Be a Fit
You have a passion for delivering great customer service. You like innovating for reliability, availability, and security. You’re motivated by challenging the status quo of how IT gets managed.
Requirements
- At least 4 years of experience in technical/engineering support in IT, with a track record of owning complex, escalated issues
- Strong technical proficiency in MacOS and Windows computer systems in an enterprise environment
- Technical experience with MacOS MDMs (Mosyle, Jamf, Kandji, etc.) and Apple Business Manager technologies
- Excellent knowledge of our supported software, services, and technologies, with the judgment to diagnose issues outside documented playbooks
- Demonstrated ability to mentor and guide less experienced engineers
- Strong interpersonal skills, comfortable being the technical voice with clients and vendors on high-pressure issues
Benefits
- Competitive salary
- Employee stock ownership plan
- Full benefits coverage
- Professional development stipend
- Flexible work environment
- Modern vacation policies
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