Senior Support Lead - IT Operations

HCL Technologies
Santa Clara, CA
Job Description
Role Overview

We are seeking an experienced Epic Resolute Professional Billing (PB) Analyst to support and optimize professional billing workflows. The ideal candidate will have hands-on experience configuring and supporting Epic PB, managing claims processing, implementing charge routing solutions, and ensuring accurate coding integration.

What You Will Do

Configure and support Epic Resolute PB workflows, manage and troubleshoot claims processing and charge routing, collaborate with coding, billing, and operational teams to optimize revenue cycle processes, and support system enhancements, testing, and issue resolution.

Why It Might Be a Fit

The ideal candidate will have strong experience with Epic Resolute Professional Billing (PB), hands-on experience with Claims Management, and knowledge of medical coding (ICD-10, CPT, HCPCS) and its integration with PB billing processes.

Requirements

  • Strong experience with Epic Resolute Professional Billing (PB)
  • Hands-on experience with Claims Management, including claim edits, claim generation, and billing workflows
  • Experience configuring and supporting Charge Router and charge routing workflows
  • Knowledge of medical coding (ICD-10, CPT, HCPCS) and its integration with PB billing processes
  • Experience in PB build, testing, troubleshooting, and production support
  • Understanding of Revenue Cycle Management (RCM) workflows and end-to-end professional billing processes

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Pharmacy insurance
  • Life insurance
  • Accidental death & dismemberment insurance
  • Disability insurance
  • Employee assistance program
  • 401(k) retirement plan
  • 10 days of paid time off per year
  • 10 paid holidays per year
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