Senior Systems Engineer

Visual Edge IT is seeking a skilled and customer-focused Systems Engineer to join our growing Managed Services team. This role serves as a critical technical escalation resource for both clients and internal Service Desk teams, delivering advanced troubleshooting, onsite technical support, and proactive infrastructure management for a wide range of customer environments.

What You Will Do

Serve as a senior escalation point for the Service Desk through phone, email, chat, ticketing systems, and onsite support engagements. Provide both remote and onsite troubleshooting for desktops, servers, networking equipment, cloud services, and business-critical infrastructure.

Why It Might Be a Fit

The ideal candidate thrives in a fast-paced technology environment, enjoys solving complex technical challenges, and takes pride in delivering exceptional customer experiences.

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• Minimum of 2+ years of experience working in a Managed Services Provider (MSP), IT support, or technology solutions environment
• Strong troubleshooting experience supporting Microsoft Windows environments, Microsoft 365, networking, servers, and cloud-based technologies
• Experience supporting and troubleshooting switches, routers, wireless infrastructure, VPNs, firewalls, and endpoint devices
• Working knowledge of Active Directory, Azure, Microsoft 365 administration, DNS, DHCP, TCP/IP, and virtualization technologies
• Familiarity with cybersecurity best practices, endpoint protection, backup solutions, and disaster recovery concepts
• Strong understanding of ticket management systems, remote support tools, and technical documentation practices
• Ability to analyze technical issues, determine root cause, and develop effective long-term solutions
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users
• Strong customer service mindset with the ability to remain professional and composed under pressure
• Ability to prioritize multiple tasks and manage competing priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Self-motivated with the ability to work independently while also collaborating effectively within a team environment
• Willingness to participate in ongoing technical training and certification development

Benefits

• Competitive pay
• PTO
• Ten paid holidays per year
• Multiple insurance plans to choose from
• 401(k) program with employer match benefit
• Life insurance policy at no cost to employees