Role OverviewThe Senior Systems Specialist is responsible for resolving technical issues and providing support for CoreCivic's custom business line applications. The role involves mentoring junior specialists, providing supervisory guidance, and coordinating with the Technology Support Center leadership.
What You Will Do
Resolve technical issues, provide on-call support, and manage problem and request tickets. Perform setup and distribution of network, application, and folder security credentials. Provide technical support and troubleshooting for the Facility Support Center and CoreCivic facilities.
Why It Might Be a Fit
Must be able to determine trends, alert department management of emerging problems, and adhere to Service Level Agreements. Must be able to work on a weekly rotation for on-call support and communicate effectively with team members.
Requirements
- Must be able to determine trends and alert department management of emerging problems.
- Must be able to work on a weekly rotation for on-call support.
- Must be able to communicate effectively with team members.
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