Role OverviewThe Senior Systems Specialist is responsible for resolving technical issues and providing support to the Facility Support Center and CoreCivic facilities. They must learn custom business line applications thoroughly and provide supervisory guidance to junior specialists.
What You Will Do
The Senior Systems Specialist will resolve technical issues, troubleshoot problems, and provide on-call support on a weekly rotation. They will also monitor the work of other Systems Specialists and alert management of emerging problems.
Why It Might Be a Fit
The ideal candidate will be able to determine trends and alert department management of emerging problems. They will also be able to work on Microsoft server file and print issues, and resolve problems using remote control software.
Requirements
- 4+ years of experience in a technical support role
- Ability to determine trends and alert department management of emerging problems
- Ability to work on Microsoft server file and print issues
- Ability to resolve problems using remote control software
Benefits
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
- Domestic U.S. travel may be required
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