Senior Systems Support Engineer

Keeper Security, Inc.
Chicago, IL
Category Security
Job Description
Keeper is seeking a driven Senior Systems Support Engineer to join their B2B support team in the United States. The role involves providing technical support to clients, resolving issues, and contributing to the company's security software development. Keeper's cyber security solutions are trusted by millions and organizations globally. This is a fully remote position offering excellent career growth.

Requirements

  • Provide exceptional customer service
  • Track and monitor support cases
  • Escalate critical situations
  • Identify and document issues
  • Develop and maintain technical documentation

Benefits

  • Medical, Dental & Vision
  • Employer Paid Life Insurance
  • Voluntary Short/Long Term Disability Insurance
  • 401k
  • PTO plan
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