Role OverviewServe as outage manager/crisis manager/incident manager/problem manager to ensure optimal performance, reliability, and continuous availability of technical services across multiple technical organizations, enabling uninterrupted business operations for end users.
What You Will Do
Typical tasks may include, but are not limited to, the following: Service Availability and Performance, Incident, Problem, and Change Management, Configuration and Capacity Management, Stakeholder Collaboration and Communication, Service Levels, Reporting, and Compliance.
Why It Might Be a Fit
An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices.
Requirements
- Bachelor’s degree (BS/BA) desired in Computer Science
- 3+ years of related experience
- Certification is required in some areas
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require
- Adoption Reimbursement
- Disability Benefits
- Life and Accidental Death Insurance
- Supplemental benefit programs
- Employee Assistance Programs
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
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