Role OverviewAs our Senior Technical Account Manager for LATAM, you own the post-sale technical relationship across the region, end to end and in three languages. You run the relationship in Portuguese, Spanish and English, reading each account's technical and commercial health, catching risk before it becomes churn, and seeing the expansion moment before the customer asks for it.
What You Will Do
Onboarding and adoption — getting enterprise customers live, proving value early, embedding the platform into how they work. Account health — structured, frequent reviews to monitor usage, surface at-risk accounts, and step in early. Retention and expansion — owning renewals across LATAM and identifying the moment an account is ready to grow.
Why It Might Be a Fit
You already know GEO, SEO, LLMs, or AI-search concepts, and engage with how the technology actually works rather than staying at the surface. Self-directed, organised, comfortable in a technical environment, and comfortable deciding for yourself how the work gets done.
Requirements
- Trilingual to a client-facing standard: native or fluent Portuguese, fluent Spanish, native-level English.
- Experience in account management, customer success, or technical client-facing delivery in B2B SaaS, martech, or digital marketing/SEO — and you've owned accounts personally, not sat on the team that did.
- 7+ years enterprise Customer Success / Technical Account Management experience, with accounts owned end to end.
- Prior knowledge of GEO, SEO, LLMs, or AI-search.
Benefits
- Remote work
- Full-time employment
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