Senior Technical Account Manager

ESW
New Jersey, NJ
Job Description
This Senior Technical Account Manager (TAM) role within the Delivery Services team at ESW focuses on building and maintaining strong solutions relationships with key clients. The TAM will be responsible for providing technical support, troubleshooting, and implementation planning. The role emphasizes solving customer issues, improving responsiveness to client needs, and identifying solutions to improve workflow. It targets strategic accounts and requires a technical background and communication skills.

Requirements

  • 8+ years of experience in technical account management, solutions engineering, product management, or integration support.
  • Strong knowledge of API integrations, web technologies, and troubleshooting methodologies.
  • Excellent communication and analytical skills.
  • Passionate about quality and commitment to customer.

Benefits

  • Competitive salary
  • Professional and personal development
  • Hybrid Working
  • Diversity, Belonging & Inclusion
  • Equal opportunity employment
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