Role OverviewAs a Senior Technical Account Manager (TAM), you will help craft and execute strategies to drive our customers' adoption and use of AWS services. You will work proactively to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
What You Will Do
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. You will work with appropriate engineers and service teams to see issues through to resolution, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
Why It Might Be a Fit
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
Requirements
- 4+ years of technical team management experience
- 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Bachelor's degree in Computer Science, Math, or a related field
- Experience in technical team management
- Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Experience working with enterprise software companies
Benefits
- Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
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