Senior Technical Lead, Customer Solution Engineering

The Technical Lead for Customer Solution Engineering at Arrcus will spearhead the qualification of ultra-complex customer deployment scenarios and own the technical resolution of high-priority customer escalations. In this senior individual contributor and technical leadership role, you will bridge the gap between field deployments, Development and product management.

What You Will Do

Escalation & Deployment Ownership: Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks. Solution Architecture & Validation: Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales.

Why It Might Be a Fit

Prior work experience in a venture-backed company is a big plus. You will work closely with the top-notch talent in Arrcus in redefining networking. Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindset are required.

Requirements

• B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical field
• 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry
• Deep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN, and High Availability (HA) features
• Strong architectural understanding of Layer 2, Layer 3, MPLS, and Multi-Service routing and switching protocols
• Expert-level hands-on experience with high-scale traffic generator equipment (Spirent / IXIA)
• Advanced proficiency in Linux/UNIX environments for deep system and network troubleshooting
• Strong command of Python, with a proven history of building or scaling robust test system
• Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindset

Benefits

• Bonus
• Equity
• 100% covered medical, dental, and vision insurance
• Parental leave
• 401k retirement plan
• Health & wellness program and resources
• Weekly Catered lunches at our San Jose office