Role OverviewThe Senior Technical Manager will lead the end-to-end architecture, design, and implementation of ServiceNow solutions, including ITSM, ITOM, ITBM/SPM, ITAM, HRSD, CMDB, Asset Management, and other enterprise modules. The role requires expertise in ServiceNow modules, JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes. The Senior Technical Manager will collaborate with business stakeholders, enterprise architects, and technical teams to define platform roadmaps and strategic direction.
What You Will Do
The Senior Technical Manager will lead configuration, customization, and development initiatives using Flow Designer, Integration Hub, ServiceNow Studio, and other tools. The role will involve designing scalable and maintainable custom applications, workflows, portals, and automation solutions. The Senior Technical Manager will also architect and implement integrations with enterprise platforms and design and support integrations using REST, SOAP, OAuth 2.0, JWT, and other messaging technologies.
Why It Might Be a Fit
The ideal candidate will have 10+ years of IT experience, 6+ years of hands-on ServiceNow architecture and solution design experience, and strong expertise across ServiceNow modules. The role requires excellent stakeholder management, communication, and consulting skills, as well as experience leading technical teams and mentoring developers in complex ServiceNow implementations.
Requirements
- 10+ years of IT experience
- 6+ years of hands-on ServiceNow architecture and solution design experience
- Strong expertise across ServiceNow modules
- Extensive experience designing and implementing enterprise-scale ServiceNow solutions
- Strong proficiency in JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, Flow Designer, and Integration Hub
- Deep understanding of CSDM, CMDB governance, Service Mapping, Discovery, and platform optimization
- Proven experience with REST, SOAP, OAuth 2.0, JWT, MID Server, and enterprise application integrations
- Experience in platform governance, deployment strategies, update set management, source control, and DevOps practices
- Knowledge of Virtual Agent, Predictive Intelligence, Generative AI, and ServiceNow automation capabilities
- Excellent stakeholder management, communication, and consulting skills
- Experience leading technical teams and mentoring developers in complex ServiceNow implementations
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
- Performance-based bonuses subject to company policies
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