Senior Technical Program Manager

ServiceNow
Orlando, FL
Job Description
ServiceNow is seeking a passionate and detail-oriented AI Business Product Manager to join their Customer Support and Services team. This role involves analyzing data related to customer interactions, AI performance, and user behavior to drive enhancements in AI response quality. The ideal candidate will translate data findings into actionable strategies and collaborate with technical and non-technical teams.

Requirements

  • Analyze data related to customer service interaction, AI performance, user behavior, and product usage
  • Translate analytical findings into product requirements and business recommendations
  • Collaborate with product managers and engineering teams
  • Support development and measurement of KPIs
  • Identify patterns, anomalies, and areas of opportunity
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