Senior Technical Support Engineer

Observe, Inc.
San Mateo, CA
Job Description
This Senior Technical Support Engineer role focuses on providing expert technical support to customers. The ideal candidate will troubleshoot complex issues, drive customer success, and collaborate with various teams to improve support processes. This is a hands-on position with a focus on high-impact issues and significant customer impact.

Requirements

  • Deliver expert-level technical support to customers.
  • Troubleshoot and resolve complex technical issues.
  • Create and maintain high-quality technical documentation.
  • Act as a technical liaison between customers and teams.
  • Participate in the on-call rotation.
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