Senior Technical Support Engineer

Ping Identity
United States, CO
Category Customer Service
Remote
Job Description
Ping Identity is seeking a Senior Technical Support Engineer to provide exceptional customer support for their top-tier customers. This role involves resolving technical issues, identifying root causes, and collaborating with cross-functional teams to ensure customers have a seamless experience using their products. The company prioritizes digital freedom and respect for individual identities.

Requirements

  • Interacting with customers and resolving technical issues.
  • Taking ownership of assigned customer issues from troubleshooting to resolution.
  • Communicating with customers and stakeholders using various channels.
  • Collaborating with other teams to improve platform/service.
  • Automating tasks, proactively identifying and resolving issues.
  • Acting as first point of contact for urgent issues.

Benefits

  • Competitive benefits and perks
  • Global volunteering and community initiatives
  • Parental Leave
  • Employee Resource Groups
  • Generous PTO & Holiday Schedule
  • Retirement Programs
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