Senior Technical Support Engineer

Ping Identity
Denver, CO
Category Customer Service
Remote
Job Description
Ping Identity is seeking a Senior Technical Support Engineer for a customer-facing team responsible for ensuring seamless customer experiences and resolving technical issues. The role involves end-to-end problem resolution, cross-functional collaboration, and leading a team to deliver exceptional support. They are focused on customer success and improving their digital experiences.

Requirements

  • Interacting with customers to resolve technical issues.
  • Meeting or exceeding customer expectations on response quality and timeliness.
  • Taking ownership of assigned customer issues and driving resolution.
  • Communicating effectively with customers and technical teams.
  • Contributing to the development of internal processes and knowledge base.
  • Leading escalation calls and providing support.

Benefits

  • Competitive benefits and perks
  • Employee Resource Groups
  • Company bonding events
  • Educational opportunities
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