Senior Technical Support Engineer/Solution Health Specialist

i3 Verticals
Nashville, TN
Remote
Job Description
The Sr. Technical Support Engineer/Solution Health Specialist is responsible for performing OnBase System Health Check services for customers, both proactively and requested, to ensure the software solution is being optimized to its potential.

Requirements

  • Bachelor's degree in computer related studies or equivalent education and/or work experience.
  • Minimum of 5 years of OnBase experience or equivalent combination of education and experience.
  • Ability to manage development of internal and support related applications, follow i3 Verticals Coding Standards.
  • Ability to manage escalated support issues by coordinating efforts amongst other technical resources to achieve a resolution that meets customer requirements.
  • Ability to act as a mentor to other Support team members to include technical training as required.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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