Role OverviewThe ideal candidate will be responsible for designing, developing, and delivering comprehensive training programs focused on servicing and maintaining Supermicro's cutting-edge technology products. This role involves a deep understanding of our product technology principles, including servers, networking, GPU, and storage, to ensure high-quality training for service excellence.
What You Will Do
The Sr. Trainer will design and develop engaging training materials and courses, conduct effective training sessions, workshops, and seminars, and help create Supermicro's Global Service Education and Certification Program.
Why It Might Be a Fit
The successful candidate will have 8 years of experience in a technical training role, with a strong preference for candidates with experience in enterprise servers, networking, and data center environments, and will be able to navigate and manage infrastructure packages, including sourcing and installing software through vendor and community repositories.
Requirements
- Bachelor’s Degree in Training and Development, Engineering, or related field, or equivalent work experience
- 8 years of experience in a technical training role, with a strong preference for candidates with experience in enterprise servers, networking, and data center environments
- In-depth knowledge of x86 server platforms and the ability to understand complex technical problems
- Proficient in Linux, including basic to advanced command-line operations
- Experience with scripting languages (Bash, Perl, Python) with the ability to train and mentor others on scripting best practices
- Strong working knowledge of server infrastructure, with familiarity in the latest server technologies and components
- Versed in commonly used operating systems and platforms including VMware, Windows, and storage components
- Hands-on experience with clustering, RAID controllers, networking switches, L2/L3 routing, and SFPs
- Experience installing and configuring AMD and/or Nvidia GPU drivers; enterprise GPU experience a plus
- Ability to navigate and manage infrastructure packages, including sourcing and installing software through vendor and community repositories
- Comfortable working with a wide range of server hardware components and diagnostic/management tools
- Knowledge of liquid cooling systems and implementation is a plus
- Experience with e-learning delivery methods, including webinars, distance learning, and virtual training
- Excellent verbal and written communication skills in English. Bilingual abilities are a plus
- Familiarity with Learning Management Systems (LMS) and adult learning principles
- Certifications in CCNA, MCSE, Linux Administrator, VMware, or similar are highly desirable
- Strong presentation and facilitation skills, with the ability to engage and educate diverse audiences effectively
- Ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail and organizational skills
Benefits
- Comprehensive benefits package
- Bonus and equity award programs
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