Role OverviewThe Senior Technician serves as a frontline technical support professional at CSU Norfolk, providing Level 1 forward support and first call resolution for incidents and service requests in accordance with established Standard Operating Procedures and Technical Assistance Center standards. This role is responsible for installing, maintaining, and accounting for CIS assets and COTS equipment, as well as administering and supporting Windows 11 workstations across a local area network environment.
What You Will Do
Delivers first call resolution in accordance with Standard Operating Procedures (SOP), performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs, and installs and maintains CIS assets for CSU Norfolk and supported customers.
Why It Might Be a Fit
Success in this role requires a minimum of three years of hands-on experience in LAN-based computer system installation, operation, and maintenance, along with system administration experience on Windows 11 and familiarity with ITSM or similar ticketing platforms.
Requirements
- Currently active NATO SECRET security clearance
- 3 years minimum experience in Installation, operation and maintenance of computer systems on local area networks (LAN)
- 3 years minimum experience in System administration and maintenance of computers running Microsoft Windows 11
- Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers)
- Service Desk management, including incident and problem processing, change request processing, availability management and user interaction
- Experience with ticketing system (such as ITSM)
- Good communication skills
- Ability to lift equipment (up to 25lbs) and perform physical work (desk installations)
Benefits
- Medical
- Dental
- Vision
- Holiday
- Paid time off
- 401K with a match
- Life insurance
- Short/long-term disability
- Educational reimbursement
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