Role OverviewDelivers first call resolution in accordance with Standard Operating Procedures (SOP); performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs; installs and maintains CIS assets for CSU Norfolk and supported customers.
What You Will Do
Installs and maintains software on LAN workstations, records all actions pertaining to CIS support in the approved ticket management system, and contributes to accountability of CIS assets.
Why It Might Be a Fit
Must be able to engage professionally in a multi-national environment working with VIPs, and have experience with ITSM ticket systems to track and close incidents, request fulfilment, and changes.
Requirements
- Currently active NATO SECRET security clearance
- A+ Fundamentals (Hardware / Software)
- Thorough knowledge of English, both written and spoken
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