Senior Technology Support Manager

Slide Insurance
Tampa, FL
Job Description
Manage enterprise-wide support operations, establish and maintain SLAs, KPIs, and escalation protocols, drive continuous improvement, lead and coach team members, and oversee support for core enterprise systems.

Requirements

  • 10+ years of progressive IT support or operations experience
  • 4+ years of people management experience in a regulated or complex enterprise environment
  • Bachelor's degree in information technology, Computer Science, or related field

Benefits

  • Comprehensive and affordable benefits package
  • Lifestyle Spending Account
  • Paid time off
  • Retirement plan
  • 401k matching
  • Tuition reimbursement
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