Role OverviewAs a Senior Telephony Solutions Architect, you will play a pivotal role in designing, implementing, supporting, and optimizing Cisco Unified Communications and Contact Center solutions. You will collaborate with cross-functional teams, provide technical leadership, and leverage your expertise to architect robust and scalable telephony systems.
What You Will Do
Key responsibilities include providing technical expertise, project-based system implementations, conducting thorough testing and validation, managed services, collaboration, performance optimization, documentation, security and compliance, and problem solving.
Why It Might Be a Fit
The ideal candidate will have proven experience as a Solutions Architect, with a focus on implementing and supporting Cisco on premises and Cloud-based Telephony and Contact Center systems. They will have in-depth knowledge of telephony technologies, protocols, and standards, and strong understanding of network architecture, security, and performance optimization.
Requirements
- Proven experience (typically 8+ years) as a Solutions Architect or similar role
- In-depth knowledge of telephony technologies, protocols, and standards
- Strong understanding of network architecture, security, and performance optimization
- Experience with cloud-based telephony solutions is highly desirable
- Proficiency in designing and implementing telephony systems within complex, enterprise-level environments
- Excellent leadership, communication, and interpersonal skills
- Problem-solving mindset with the ability to analyze complex issues and provide innovative solutions
- Industry certifications such as CCNP Voice, CCIE Collaboration, or equivalent are a plus
- Familiarity with Agile methodologies and project management concepts
- Strong documentation skills to create detailed technical documentation and architecture diagrams
Benefits
- Equal opportunity employer
- Comprehensive technical documentation
- Security best practices
- Industry standards and compliance requirements
- Problem-solving mindset
- Agile methodologies and project management concepts
- Strong documentation skills
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