Senior TOC Analyst - Tier 3

Current Openings
Richmond, VA
Category Operations
Remote
Job Description
Join a dynamic team as a Senior TOC Analyst - Tier 3, focusing on advanced troubleshooting, incident management, and monitoring optimization within a fast-paced technology environment. This REMOTE position offers an exciting opportunity to lead major incident responses, fine-tune monitoring tools, and collaborate with cross-functional teams to ensure operational excellence.

Requirements

  • 5+ years of IT operations or TOC/NOC experience.
  • Extensive hands-on SolarWinds experience (NPM, NTA, SAM, alert tuning, dashboards).
  • Proven Tier 3 troubleshooting expertise across networks, servers, cloud environments, virtualization, and applications.
  • Strong incident management skills, including leading outages and technical triage.
  • Deep observability expertise using SolarWinds, ThousandEyes, Splunk, telemetry, and analytics.

Benefits

  • Comprehensive health, dental, and vision coverage
  • 401(k) retirement plans
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