Role OverviewWe are seeking a seasoned Senior Manager (12+ years experience) to lead our Trust & Safety and Fraud Risk operations. This is a high-visibility, client-facing role where you will be the strategic partner for our customers. You will oversee the delivery of high-precision moderation outcomes, lead multi-site operations, and drive continuous performance improvement.
What You Will Do
Key responsibilities include performance accountability, strategic problem solving, business transformation, resource management, AI-augmented operational leadership, talent & stakeholder management, leadership development, effective communication, and cultural leadership.
Why It Might Be a Fit
The ideal candidate will have 12+ years of relevant experience in Trust & Safety, Fraud Risk Operations, or BPO/Managed Services, with a proven track record of managing large-scale global contracts.
Requirements
- 12+ years of relevant experience in Trust & Safety, Fraud Risk Operations, or BPO/Managed Services
- Client-Facing Expertise
- Strategic Mindset
- Analytical Rigor
- Operational Agility
- Communication & Influence
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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