Role OverviewThe Senior UC/Voice Engineer will work as part of a team to design, implement, and troubleshoot enterprise voice and telephony solutions in accordance with Air Force enterprise standards. The position is responsible for planning voice environments, developing procedures, and maintaining required equipment. The engineer will also evaluate vendor hardware and software, make recommendations, and maintain detailed records.
What You Will Do
Design, implement, and troubleshoot enterprise voice and telephony solutions; plan voice environments and develop procedures; maintain required equipment and firmware; evaluate vendor hardware and software; and maintain detailed records.
Why It Might Be a Fit
The ideal candidate will have strong analytical, organizational, and project-management skills, with the ability to work effectively in a team environment. They will also have experience with Avaya Aura, Session Border Controllers, and SIP-based sessions, as well as a firm understanding of databases, Windows servers, and Linux-based operating systems.
Requirements
- Secret-level DoD security clearance
- Bachelor’s degree in IT
- 8–12 years of experience in a Unified Communications role
- CompTIA Security+ certification
- In-depth hands-on experience with Avaya Aura, Session Border Controllers, and SIP-based sessions
- Strong network debugging and troubleshooting skills
- Ability to create and maintain operational procedures and topology maps using Visio
- Firm understanding of databases, Windows servers, and Linux-based operating systems
- Strong working knowledge of telecom technologies, including ISDN/T-1, Voice Protection Systems, IP address management, DHCP, and DNS
- Strong working knowledge of telephony/VoIP standards and protocols, including SIP and H.323
- Excellent analytical, organizational, and project-management skills
- Self-motivated and able to work effectively in a team environment
- Ability to lift approximately 50+ lbs
- Critical-thinking skills for problem identification and resolution
- Strong written and verbal communication skills
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short-Term & Long-Term Disability
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