Senior Unified Communication Engineer

The Unified Communication & Collaboration (UCC) team is responsible for empowering employee productivity through intuitive, highly reliable collaboration technology and seamless workspace experiences. We oversee the global VoIP technology, engineering, administration, and support for enterprise collaboration tools (primarily Zoom and Slack), as well as state-of-the-art A/V conference room systems.

What You Will Do

Lead the system design, SaaS integrations, administration, and ongoing maintenance for our core collaboration stack and physical workplace technologies. Design & Deployment: Partner closely with Corporate Real Estate and Workplace teams on office buildouts, expansions, and room upgrades. Design, spec, and test AV hardware for large conference rooms, event spaces, and Zoom Room setups.

Why It Might Be a Fit

The ideal candidate possesses deep hands-on technical expertise, a strong engineering mindset, project management capabilities, and a passion for delivering an outstanding employee technology experience.

Requirements

• 3+ years of hands-on engineering/administration experience in Unified Communications, SaaS collaboration tools, and AV technology environments.
• Deep administrative expertise in Slack and Zoom platforms.
• Demonstrated experience designing and troubleshooting complex AV systems, with hands-on familiarity with QSC, Logitech, DTEN, and Yealink hardware.
• Solid understanding of core networking concepts impacting AV and voice/video traffic (WiFi, DNS, DHCP, VLANs, QoS).
• Experience managing SaaS integrations, OAuth, and identity/access management (Okta).
• Proven project management capabilities with the ability to manage competing priorities, adhere to deadlines, and work effectively across cross-functional departments.
• Experience with IT service management platforms like ServiceNow.

Benefits

• Base pay range between $104,000 and $208,000/year
• Total compensation packages may also include sign-on bonuses, equity grants (RSUs), and a comprehensive benefits package including health/medical coverage, 401(k) matching, and paid time off.