Senior UX Process Analyst

The Senior UX Process Analyst is a member of the County Operations User Experience Team, leading complex analysis efforts that directly shape how counties deliver services to Ohio families. In this role, you will evaluate business processes across all 88 counties, identify opportunities for modernization, and help guide statewide improvement efforts using Power Platform tools and other digital solutions.

What You Will Do

Analyze county business processes to identify modernization opportunities, cost-saving strategies, and digital-first improvements using tools like Power Apps, Power Automate, and Power BI. Lead high-visibility, enterprise-level requirements-gathering efforts involving counties, program offices, and OIS technical teams.

Why It Might Be a Fit

This position involves facilitating collaboration among counties, program offices, and OIS technical teams, often serving as the senior liaison for escalated issues and cross-agency initiatives. You will lead requirements-gathering sessions, assess the impact of proposed system or workflow changes, and help define tasks, deliverables, and communication strategies that keep stakeholders aligned.

Requirements

• 5 years combined work experience in leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies
• Completion of associate core program in computer science, information systems, or business administration
• Completion of undergraduate core program in computer science, information systems, or business administration
• 3 & 1/2 years combined work experience in leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies
• 3 years combined work experience in leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)