Senior Voice & Video Platform DSP Engineer

Nextiva
Scottsdale, AZ
Remote
Job Description
Redefine the future of customer experiences. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. We need a Software Engineer to drive development of real-time voice/video services, enhancing call quality and reliability and enabling AI-powered voice features on our unified customer experience (UCXM) platform.

Requirements

  • Develop Core Communication Services: Build and maintain backend services for voice/video calling (signaling servers, call routing logic, media gateways) using SIP and WebRTC.
  • Enhance Audio Quality (DSP): Implement and tune digital signal processing algorithms for superior call audio.
  • Optimize Media & Codecs: Work with real-time media streaming (RTP) and various codecs (Opus, G.711, H.264, etc.).
  • Integrate Voice AI Features: Embed speech-to-text (ASR) and text-to-speech (TTS) capabilities into the platform.
  • Ensure Scalability & Resilience: Design services with a cloud-native approach (microservices, containers) for deployment on Kubernetes.
  • Performance & Reliability Tuning: Continuously profile and improve system performance end-to-end.
  • DevOps & Support: Use CI/CD pipelines to deploy updates safely with zero downtime.

Benefits

  • Multiple health plan options
  • Life, disability, and supplemental indemnity plans
  • Flexible Time Off (FTO) for salaried employees
  • PTO for hourly employees
  • Paid Sick Time (PST)
  • Paid parental bonding leave
  • Paid holidays
  • 401(k) with company match
  • Health Savings Accounts with company contributions
  • Dependent Care FSA
  • Employee Assistance Program
  • Comprehensive wellness initiatives
  • Access to ongoing learning and development opportunities
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