Role OverviewThe Senior Windows 365 Cloud PC Support Engineer will be responsible for monitoring service health, troubleshooting complex issues, and supporting incident resolution in a global ITIL-based support environment. The role requires strong knowledge of Windows 10/11 Enterprise virtual desktops, Microsoft Intune, Azure networking, and Microsoft Entra ID. The engineer will work with cross-functional teams to resolve platform issues and prepare operational reports.
What You Will Do
Key responsibilities include monitoring Windows 365 Cloud PC service health, troubleshooting Cloud PC and identity issues, supporting incident resolution, performing maintenance, and preparing reports. The engineer will also work with Microsoft Intune, Azure networking, and endpoint security teams to resolve platform issues.
Why It Might Be a Fit
The ideal candidate will have strong experience supporting Windows 10/11 Enterprise desktops or virtual desktop environments, with a solid understanding of Cloud PC architecture, provisioning policies, licensing, and service dependencies. The candidate should also have experience with Microsoft Intune, Microsoft Entra ID, and Azure networking concepts.
Requirements
- Strong experience supporting Windows 10/11 Enterprise desktops or virtual desktop environments
- Hands-on operational experience with Windows 365 Cloud PC Enterprise
- Solid understanding of Cloud PC architecture, provisioning policies, licensing, and service dependencies
- Experience with Microsoft Intune, including device configuration, compliance policies, application deployment, and endpoint security policies
- Working knowledge of Microsoft Entra ID, including hybrid identity, Conditional Access, authentication, and access troubleshooting
- Understanding of Azure networking concepts such as VNets, subnets, NSGs, and connectivity impacts on Cloud PCs
- Strong troubleshooting skills in enterprise Windows OS administration and endpoint management
- Experience working in an ITIL-based L2/L3 support model
- Exposure to global support operations and follow-the-sun support models
- Excellent written and verbal communication skills with the ability to work independently in a global enterprise environment
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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