Role OverviewThe Shift Lead Supervisor will lead the WordPress Support team, providing technical support to customers, supervising team members, and overseeing daily operations. The ideal candidate is an experienced WordPress professional with strong technical skills and excellent communication abilities.
What You Will Do
Provide advanced technical support, handle complex issues, and assist customers with WordPress migrations, DNS configuration, and account-related inquiries. Act as the Shift Lead for the support team, ensuring smooth day-to-day operations and providing guidance to team members.
Why It Might Be a Fit
The ideal candidate is an experienced WordPress professional with strong technical skills, excellent communication abilities, and a passion for developing people and improving processes.
Requirements
- 4+ years of WordPress support experience
- Previous experience leading, mentoring, or supervising a technical support team
- Excellent written and verbal communication skills (English)
- Strong troubleshooting skills across WordPress, web hosting, DNS, caching, and Linux environments
- Experience with Live Chat and helpdesk platforms
- Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc.)
- Knowledge of Linux command line (SSH) including WP-CLI
- Extensive experience troubleshooting WordPress
- Experience with Page Builders and caching plugins
- Experience with Cloudflare and advanced understanding of DNS
- Experience optimizing WordPress websites
- Experience with PHP and custom WordPress development
- Knowledge of Redis, CDN, WAF, and page caching
Benefits
- Ability to work from anywhere in the world
- Flexible Vacation
- Paid Education
- Come work with a fun, driven, and amazing team at Rocket.net!
]]>