Role OverviewThis role will deliver guest and customer support experiences across vacation brands by owning and operating the Zendesk platform that supports email and web form submissions for parks, resorts, cruise lines, merchandise, and digital guest services.
What You Will Do
Own and sustain the Zendesk platform with autonomy, ensuring high availability, security, and compliance across production environments supporting approximately 1500 agents. Design, build, and maintain complex technical solutions using Zendesk APIs (REST, webhooks), custom apps, JavaScript, HTML, CSS, Liquid, and integration frameworks.
Why It Might Be a Fit
This role offers the opportunity to own and evolve a large-scale, mission-critical support platform, work on complex technical challenges with real guest impact, and lead meaningful improvements across reliability, performance, and automation.
Requirements
- 5+ years of professional Zendesk administration and development experience
- Deep ownership of the Zendesk platform
- Expertise in Zendesk APIs, including REST APIs and webhooks
- Experience with Zendesk custom app development, theme development, and integration architecture
- Deep hands-on experience with Zendesk administration, including triggers, automations, SLAs, routing, macros, views, forms, fields, and business rules
- Proficiency in JavaScript for Zendesk customization and development
- Proficiency in HTML for Zendesk customization and development
- Proficiency in CSS for Zendesk customization and development
- Proficiency in Liquid for Zendesk customization and development
- Zendesk Analytics experience, including analytics and reporting, custom dashboard development, and data modeling
Benefits
- Optional medical
- Dental
- Vision
- 401(k) match
]]>