Server

The West End Social Server is responsible for providing the highest quality of service and hospitality to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

What You Will Do

Greet, serve, and engage with guests in a friendly, courteous, and professional manner. Take and deliver food and beverage orders accurately, anticipating guest needs and ensuring satisfaction.

Why It Might Be a Fit

Strong verbal and written communication skills with guests, team members, and management. Active listening and problem-solving abilities to address and resolve guest or employee concerns.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Strong verbal and written communication skills with guests, team members, and management
• Active listening and problem-solving abilities to address and resolve guest or employee concerns
• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
• Demonstrated initiative and ability to anticipate guest and operational needs
• Strong organizational skills with attention to cleanliness, efficiency, and productivity
• Ability to apply and understand information, policies, and procedures to achieve operational goals
• Flexibility to cross-train in other areas of hotel operations as needed
• Professional appearance and grooming in compliance with company standards, including wearing the proper uniform and nametag
• Consistent attendance and punctuality aligned with business needs

Benefits

• One free meal in the employee dining room per shift for all service professionals
• Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties
• Full-time and part-time service professionals are eligible for free gym usage
• Free onsite parking
• Free ski pass for full-time service professionals during the winter; those full-timers who opt out of the ski pass are eligible for a bonus
• 50% discount on food and beverage for service professionals in the restaurant
• 25% discount off food and non-alcoholic beverages in the café
• We-cycle program located on-site
• Monthly service professional recognition program
• Eligible for employee referral benefits
• Annual recognition program with a live DJ and raffles
• Winter discounted rate employee housing may be available
• Dark blue jeans are the dress code
• Service Professional pet policy
• Discounted tennis and pickleball rates
• Hiking trails located directly on-site
• White water rafting outing
• Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment
• Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment
• 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours