Service Administrative Assistant

Western States Caterpillar
Missoula, MT
Category Operations
Job Description
The Service Administrative Assistant is responsible for working directly with Service Advisors, Field Service Supervisors, and Service Managers to keep the service calls process running efficiently. The role involves completing complex service calls, reviewing service calls for completeness, and providing training to Service Advisors and Technicians.

Requirements

  • High school diploma or General Education Degree (GED)
  • 2-3 years comparable office experience
  • 1 year customer service experience
  • Heavy equipment and/or diesel truck repair knowledge (preferred)
  • Ability to comprehend, capture and interpret customer and equipment information independently
  • Ability to learn and use new computer systems
  • Proficient keyboarding skills
  • Strong verbal communication and customer relationship skills
  • Ability to manage complex details accurately and according to schedule
  • Ability to develop and maintain effective working relationships with others
  • Consistent attendance
  • Must be able to communicate (speak, read, comprehend, write in English)
  • Ability to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and twisting
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