Role OverviewThe Service Administrator is a critical support role to the Service Manager and Service Coordinators to help ensure strong communication amongst the services teams, timely completion of jobs, and the presence of proper documentation for all work performed by the field.
What You Will Do
The Service Administrator will receive overflow service calls, provide backup to service coordinators, review completed jobs, manage and complete service tasks, maintain and process inspection documentation, and assist with customer set up needs.
Why It Might Be a Fit
We are looking for a dedicated professional with a passion for fire protection and safety, excellent communication skills, and strong organizational skills. The ideal candidate will have 2+ years of customer service experience, prior service department experience, and proficiency in MS Office programs.
Requirements
- High School Diploma/GED
- 2+ years of customer service experience
- Prior service department experience in life and safety, and/or security and communications industry
- Confident personality to negotiate with outside organization contacts
- Excellent oral and written communication skills
- Proficient computer skills, including MS Office Programs
- Strong record-keeping, analytical skills, time management, and job prioritization skills
- Remarkable organizational skills and attention to detail
Benefits
- Competitive compensation package
- Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
- Company-provided training, tools and equipment
- Career advancement potential within a growing company
- $150 annual boot allowance for employees required to wear safety boots in their jobs
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