Role OverviewThe Service Administrator is responsible for performing administrative functions, reviewing work orders, and communicating with customers and technicians. The position reports to the Field Service Operations Manager.
What You Will Do
The Service Administrator will perform general administrative duties, close work orders, communicate with customers and technicians, estimate customer costs, and maintain the reputation of the department and division.
Why It Might Be a Fit
The ideal candidate will have excellent communication skills, customer service experience, and knowledge of work area metrics. They will also have a solid understanding of work area metrics and the value of 6 Sigma in improving the workplace.
Requirements
- High school education or equivalent
- Three years customer service experience or equivalent
- Two years experience in an engine or heavy equipment service facility, preferably with Caterpillar
- Excellent communication skills
- Solid understanding of work area metrics
- Understanding of 6 Sigma
- Excellent customer service skills
- Excellent computer skills
- Ability to work independently and with minimum supervision
- Strong knowledge of the product market and Caterpillar influence
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