Role OverviewThe Service Administrator will ensure optimum customer service in the Service Department, communicating with customers via phone, email, and other tools, and tracking incoming and outgoing RMAs.
What You Will Do
Responsibilities include communicating with customers, monitoring RMAs, tracking returns, and generating quotes and invoices. Other duties as assigned.
Why It Might Be a Fit
The ideal candidate will have extensive customer service experience, be detail-oriented, and have proven communication and conflict resolution skills.
Requirements
- Extensive Customer Service experience in an office or manufacturing setting
- Detail oriented character in a fast-paced environment
- Proven communication skills
- Conflict resolution and active listening skills
- Experience with Microsoft applications – Word, Excel, Outlook
- Experience with QSYS, Airtable, ERP systems preferred
- Mechanical aptitude and technical expertise preferred
- Knowledge of 5S practices
- 3-5 years of work experience in a manufacturing facility preferred
Benefits
- Health, Dental, and Vision insurance
- Life Insurance
- Short-term and Long-term Disability Insurance
- 401(k) retirement account
- Paid Time Off (PTO) totaling 20 days per calendar year + Holidays totaling 10 per calendar year
- Competitive wages
- Career advancement opportunities and training opportunities
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