Service Advisor - Group 1 Toyota Certified Capital Plaza

Group 1 Automotive
Any Location, MD
Category Customer Service
Job Description
Role Overview

Group 1 Toyota Certified Capital Plaza is seeking an Automotive Service Advisor to join their team. The ideal candidate is passionate about delivering exceptional customer experiences and thrives on building relationships. This role is perfect for someone who enjoys engaging with customers throughout the day, providing clear communication, and ensuring a seamless service experience from start to finish.

What You Will Do

Schedule and confirm appointments, create transparent repair orders, communicate with technicians and parts team, provide regular updates to customers, maintain strong product knowledge, and assist with service needs and warranty information.

Why It Might Be a Fit

The successful candidate will have automotive service advisor experience, a positive and friendly attitude, strong interpersonal communication skills, basic computer skills, and a strong desire to provide an exceptional client experience.

Requirements

  • Automotive Service Advisor experience
  • Previous automotive dealership experience strongly preferred
  • Must be available to work Saturday's
  • Positive & Friendly Attitude
  • Interpersonal Communication skills
  • Basic computer skills
  • High School Diploma or equivalent
  • Must have a Valid Driver’s License

Benefits

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment with job training, provided equipment, and advancement opportunities
  • Structured, paid training leading to manufacturer and Group 1 recognition
  • Pinnacle Awards Program
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